Warranty conditions
Below you can find overall warranty regarding Qoltec products.
Guarantee period for different product groups:
| Product group | Guarantee period (months) |
| PC LAPTOP TV ACCESSORIES | 24 |
| AGM BATTERY | 24 |
| DEEP CYCLE BATTERY | 24 |
| GEL BATTERY | 24 |
| BATTERY FOR LAPTOP SMARTFONES | 12 |
| CHIP CARD READER | BARCODE SCANNER | 24 |
| PRINTERS | 24 |
| PHOTOVOLTAIC | SOLAR INVERTERS | BATTERY ENERGY STORAGE | 24 |
| ELECTRIC STRIKE | CODE LOCK | VIDEO DOORPHONES | 24 |
| SURGE PROTECTORS | 60 |
| FIBER OPTIC NETWORKS | CABLES | WIRES | 12 |
| SMART HOME | HEADPHONES | SPEAKERS | 24 |
| RACK CABINET | 24 |
| NETWORK CARDS | ANTENNAS | 12 |
| DIN RAIL POWER SUPPLIES | POWER CONSUMPTION METERS | 24 |
| OFFICE EQUIPMENT : SHREDDERS, LAMINATORS, PRIVACY FILTER | 24 |
| POWER SUPPLIES | CHARGERS | 36 |
| EMERGENCY POWER SUPPLY | AVR VOLTAGE STABILIZATOR | 24 |
| LED POWER SUPPLY | 24 |
Warranty conditions
NTEC issues
guarantee for all Qoltec products.
1. Warranty
applies to damage caused by construction faults.
2. Warranty does
not apply to:
- any mechanical, thermal or chemical damages
- improper use of the product inconsistent with its intended purpose
- damage resulting from improper selection of spare parts
- intentional damage (for example: opening the product, attempt to repair, interference by unauthorized persons)
- Natural destroy resulting from its permanent operation
- Faulty montage of product
- damage caused by force majeure (for example: lightning strike, storm, overvoltage)
3. Complaints are considered up to 14 days only for products which are still under guarantee period and for products.
4. Faulty product has to be delivered by client on its own to the place where it was purchase and at their own expense.
5. After verification of the complaint - the faulty goods are repaired or replaced with new ones, while the faulty goods are sent back at the expense of the customer.
6. If the product needs to be repaired, the time may be up to 30 days from the date of complaint review.
7. The customer may return the purchased goods up to 14 days from the date of purchase and is obliged to send them back at his own expense (unless otherwise specified) in the original packaging and accompanied by a copy of the proof of purchase (VAT invoice). Returned product can not bear traces of use, be damaged (also applies to packaging).
8. Please make your orders thoughtfully, as unjustified returns will not be accepted.
Warranty procedure
To properly make a claim, you must:
1. Go to https://rma.qoltec.com/
2. Register by providing correct data.
3. Confirm the creation of an account at the email address provided at registration.
4. Log in.
5. Submit a return or complaint
6. Fill in correctly.
7. Send the advertised goods to the address NTEC sp. z o.o. 44B Chorzowska Street, 44-100 Gliwice.
8. After completion of service actions, the goods are replaced or repaired and then sent to the customer.
If you have any questions, please call us at 32 600 79 89 from Monday to Friday from 7:30 am to 3:30 pm.